Flat Friends Privacy Policy

All the information you give to us directly is confidential. We will only use your information in the way we tell you in this policy. All trustees and volunteers for Flat Friends UK are bound by this policy.

Our online platforms (eg Facebook, website) are not covered by this policy as any information you share through these can be accessed by members of the public. Please keep yourself safe online and think carefully before sharing personal details such as your address. 

What personal information do you give us?

You may provide us with:

Your name, address, date of birth, contact details, and any information related to your diagnosis and treatment that you decide to share with us.

If you want to see what information we have about you, if you think that this information is inaccurate or needs updating, or you would like us to delete the information we hold about you then please contact us.

What do we use this information for?

We may ask you for your contact details as we would like to send you details about our charitable activities and how you can get involved. We will only do this if you give your permission.

We use the information about your medical history and location so that we can check that we are the correct support service for you (if we are not we will try and signpost alternative support for you and destroy the information we have already collected about you).

We will never sell or share your personal information to a third party.

Where is your personal information stored?

The personal information you give is kept private and is held securely.

Your personal information is protected from unauthorised access or use: information held electronically is stored in password protected files; and information held as hard copies is kept in locked storage. You information is only accessible by the trustees of Flat Friends UK.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

By using our service, you consent to our online privacy policy.

This site uses Google Analytics for collecting Cookie and Usage Data. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on 15th November 2015.

If there are any questions regarding this privacy policy, you may contact us directly:

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